Pickup & Delivery Policy
At The Sweetest Affair, each order is carefully prepared and scheduled to ensure your treats are fresh, beautifully presented, and ready for your celebration. To help us provide timely service to every customer, the following pickup and delivery policy applies.
Scheduled Pickup
Once your pickup date and time have been confirmed, please plan to arrive at the scheduled pickup time. The 15-minute grace period begins at the scheduled pickup time and ends 15 minutes afterward. If you anticipate arriving more than 15 minutes after the scheduled pickup time, you must contact The Sweetest Affair before the grace period ends to request a later pickup time. Any change is subject to availability and must be confirmed by The Sweetest Affair. If an order is not picked up within 15 minutes after the scheduled pickup time and no alternate arrangement has been confirmed, the order will be considered forfeited and may be discarded. No refunds, credits, or replacements will be provided for forfeited orders.
Scheduled Delivery
Customers are responsible for ensuring that they, or a designated recipient, are available to accept the order during the confirmed delivery window. The 15-minute grace period begins at the start of the confirmed delivery window and ends 15 minutes afterward. If no one is available to accept the delivery within 15 minutes after the delivery window begins, and The Sweetest Affair has not confirmed a revised delivery time or other arrangement, the order will be considered undeliverable and forfeited. The order may be returned and discarded. Delivery fees and order payments are non-refundable for missed or unaccepted deliveries. No refunds, credits, or replacements will be provided.
Changes to Pickup or Delivery Times
We understand that unexpected delays can occur. If you need to change your confirmed pickup time or delivery window, please contact The Sweetest Affair as soon as possible and before the applicable 15-minute grace period ends. Requested changes are subject to availability and are not confirmed until acknowledged and approved by The Sweetest Affair. By placing an order with The Sweetest Affair, the customer acknowledges and agrees to this Pickup & Delivery Policy.
Custom Edible Images Exception
Please note that custom edible images are the only product available for shipping. All other handcrafted treats and specialty items are limited to local pickup or delivery within the DMV area to guarantee their quality and freshness.